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Services - Customer

Customers peace of mind

EHL UK Facilities Services offers customers peace of mind. From the moment you call our call centre (24 hour) you are under the EHL UK facilities umbrella. We are here to make sure that you feel comfortable when calling our call centre, to the moment the engineer arrives and carries out the work, right through to the end of your work period and beyond, we are here to provide our 1st class service.

We complete work to the highest standard every time, whether it's replacing a tap washer, responding to an emergency call out or completely fitting an air conditioning /heating system, with our management structure all larger jobs will be supervised by a quality control manager who will keep you regularly updated.

We are a team run business who pride ourselves on being able to offer a personalised service. When booking work a job reference number will be allocated to you and our data-base system will keep accurate records of work carried out, enabling us to personalise, and be more helpful, with our services. 89% of our work is repeat business.

The company works on the basis that once a customer uses EHL UK Facilities Services we hope they become an "EHL UK Facilities Services customer for life".

If you require any further information or would like to make an enquiry please contact us.

Operatives

  • CRB - All our operatives are fully vetted by the Criminal Records Bureau (CRB).
  • Company Identification - All of our operatives are issued with a photo identification card stating their name.
  • Qualifications - All our operatives are fully qualified and experienced in their respective trades.
  • Uniforms - All our operatives all wear clean corporate uniforms.
  • Vehicle - All our operatives will arrive at your property in a recognisable white livered company vehicle.
  • Driving License - All our operatives have their driving records checked with DVLA and are fully insured.
  • Tax & NI - All our operatives have been tax and Insurance records in place.
  • Insurance - All operatives carry public liability insurance by law to meet with regulations.

Confidentiality

  • Customer Details - Under no circumstances will any customer's details be shared, sold or in way passed on to any third party.
  • Security - Any keys left with our operatives to gain access to buildings/sites will be kept secure.
  • Data Protection - Customer information & other records are dealt with strictly in accordance with the Data Protection Act 1998.



EHL UK Accreditations

Everything got sorted and the guy sent was spot on ...

engineer was polite courteous and helpful as always Just what we have come to expect from you

Job was carried out entirely to our satisfaction and some potential problems were pointed out to us, excellent service ...

Your engineers were great explained everything and was very confident with the full service provided ...

wouldn't use any other provider for our Facilities management

Your engineer was stupendously polite and courteous, and the heater is now singing. Many thanks.

Happy New Year, as usual your engineers were excellent and delivered a good service

Very pleased with service carried out by EHL ...

Our boiler is now up and running, the engineer was polite and courteous as always ...

Can't fault EHL everything was explained and all relevant documentation handed over to us excellent service ...

EHL UK

Head Office

The Oaks Centre, Whinfield Drive
Durham Way South, Aycliffe Business Park
DL5 6HX

EHL UK

Contact Us

Tel: 0871 9769620
Email: sales@ehluk.co.uk
Fax: 0871 9769621

EHL UK

Social Media

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