CUSTOMER SERVICE CENTRE EHLUK

Customer Services.

Whether it be an air-conditioning fault on the hospital theatre floor, or a blocked toilet, when issues arise you need resolution - and you need it quickly.

In 2007 EHLUK invested in new premises to provide organisations like yours with a sophisticated facility designed to manage client calls and to co ordinate an effective and timely response.

It's a help-desk facility but also much more than that. Operating on the latest operating software system, the system integrates all engineers past works, asset database and handles all planned preventative maintenance and reactive call activities to help EHLUK engineers deliver fast efficient, contract compliant service on your premises.

The works management system is state of the art. Every job is measured against either contract-specific or EHLUK's standard completion times and the reports show how well the work is being done.

A key element of our service desk is the ability to generate client specific reports at a simple request.

This means that you have complete visibility of the progress on specific call-actions, notification of closure and measurement against KPI's.

Facts and figures about the CSC - at a glance

EHLUK's System is the communications and control hub through which we drive our day-to-day business. We work because it works. Here are a few facts and figures about our system to give you an appreciation of the scale of the operation:

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